Managing Conflict: Separate the Solution from the Problem The other day, Cindy called Duncan at work.   Cindy asked Duncan to review a letter that she had just written to one of her clients.  Duncan was busy, however, with his own crisis.  He had two deadlines to make in less than an hour.  He didn’t have the time to help Cindy.  What’s more, Duncan feels that Cindy has a tendency to call him in the middle of the day to make requests like this.  “Cindy”, he said, “I need you to stop calling … [Read more...]